Effective Date: 28 Nov, 2025

Welcome to Ticket Pro! This Privacy Policy explains how we collect, use, and protect your information when you use our bot on Discord. By using Ticket Pro, you agree to the terms outlined below.

1️⃣ Information We Collect

When you use Ticket Pro, we collect the following types of information:

• Discord Server and User IDs: Used to identify servers and users interacting with the bot.
• Ticket Data: Includes ticket IDs, user IDs, channel IDs, panel associations, ticket status (open/closed/claimed), creation timestamps, close reasons, and form responses submitted through custom forms.
• Panel Configurations: Panel names, IDs, ticket modes (thread/channel), button styles, embed customization (titles, descriptions, colors, images), naming schemes, and message deployment information.
• Form Data: Custom form names, field configurations, labels, input types, validation rules, and submitted responses.
• Server Settings: Including maximum tickets per user, claim feature status, blacklisted users and roles, support team role assignments, transcript channel configurations, and category assignments.
• Access Control Data: Role-based access rules, support team assignments, and permission configurations per panel.
• Log Data: Basic logs for error reporting, command usage tracking, permission verification, and moderation of misuse or abuse reports.

2️⃣ How We Use Your Information

We use the collected data to:

• Deliver core bot functions like creating, managing, and closing tickets.
• Generate and deliver HTML transcripts of ticket conversations.
• Manage panel and form configurations set by server administrators.
• Enforce access control, ticket limits, and blacklist restrictions.
• Provide support team role management and permission-based features.